Our client is a prominent system integrator based in the eastern region, specializing in managed IT solutions, network and endpoint security, access management, facility management, and AMC services for IT equipment. 

Requirement-  

The client urgently needed an L1 engineer in Guwahati to address their operational needs. 

Key Challenges-  

Initially, the partner hesitated to seek third-party maintenance support and relied heavily on OEMs for AMC and other IT infrastructure opportunities. However, through persistent follow-ups, we secured an RMS opportunity within a tight timeframe, requiring the deployment of an engineer with an aggressive pay package. 

Solutions– 

Responding swiftly to the client’s request, our RMS team efficiently deployed an engineer well before the deadline, offering a competitive pay scale for a minimum one-year term. Furthermore, we established a collaborative relationship with the partner, exploring potential business opportunities for the future. 

Benefits– 

The successful completion of the engineer deployment project not only strengthened our partnership but also positioned us as the exclusive provider of RMS and AMC services. This achievement underscores our commitment to delivering value and fostering long-term relationships with our clients. 

The post Successful Collaboration with a long-awaited Partner  appeared first on Solid Tech.

A leading System integrator in the East region, catering govt. and corporate sector for IT solution selling and enterprise equipment along with the FMS services for PAN India

Requirement:

Installation of Dell AIO- 750 quantity at 11 locations within 7 days.

Key Challenges:

The client wanted to complete the installation work within a limited period of 7 days at tier 2 cities from 10:00 AM to 7:00 PM shift at govt. office. Installation time per asset was 40 minutes as per the data sheet OEM.

Solutions:

To support our partner, our service delivery team agreed to their terms & conditions, provided them with the best solution, and gave an assurance of 99% SLA adherence. We completed the assigned work on time. They are now working exclusively with Solidtech for such opportunities, we have built a good rapport and are providing services to our partner regularly.

Benefits:

As committed, our dedicated and skilled professionals accomplished the assigned task within a given timeframe. The customer was highly grateful and satisfied with Solidtech services and continued to work with us as a dedicated partner for the long run.

The post Securing new partnerships through timely service delivery and consistently meeting deadlines. appeared first on Solid Tech.

A leading System Integrator with 20+ years of experience in IT infrastructure support services with a wide range of customers PAN India.

Requirement:

They wanted extended VMware support for their existing assets.

Key Challenges:

The client was directly connected with OEM and took all the MVS and other technical support for EOS & EOSL inventory. They were not confident enough about TPM Companies’ technical capabilities and had sour experiences with the other TPMs in the past.

Solutions:

To support one of the premium partners, our service delivery team agreed to provide extended support for VMware activity. After the completion of that activity, the client was extremely satisfied, and we received an appreciation from their management.

Benefits:

They’ve shifted their focus entirely to Solidtech for MVS and other promising ventures, establishing a strong rapport with them along the way. Our collaboration extends globally, as we deliver top-notch services to our partners. We’ve earned the distinction of being the go-to choice for hardware services across the enterprise IT segment.

The post Successfully Acquired New Clients by Building Trust Through Comprehensive Support Services appeared first on Solid Tech.

Solid Tech by now has been a great player in the global market. The business bonds with customers have strengthened over time. This case study is about a 25-year-old SI, a leading Global Technology service company.

Requirements:-

Their primary requirement was the maintenance of 1500 Cisco assets across 52 Locations of India Including 18 Coastal areas. Quarterly PM activity needs to be carried out across all locations. A specific mentioned SLA as below :

• Tier 1 Cities  2 Business Days
  • Tier  2  Cities 5 Business Days
    • Tier 3 Cities  7 Business Days

 Key Challenges:-

Customers required support at extreme locations i.e. coastal areas where it was very difficult for stock spare at their location. In order to reduce the engagement of multiple vendors for a single project, customers demanded us to provide support for Non-IT assets such as UPS etc. Also, a penalty clause would be applicable on missing SLA.

Solutions:-

In order to gain confidence from customers, our team came up with a few out-of-the-box solutions. A dedicated project manager was assigned for this contract and spares were also stocked at customer premises. Frequent health check-up of the assets along with detailed monthly SLA achievement report and review was carried out to avoid penalty clause from the customer.

Benefits:-

The customer was highly satisfied with the services provided by our skilled engineers and team. Our partner gained industrial recognition for the smooth functioning of the project. When it comes to renewal, our partner has full faith in our services and we have received them for 3 consecutive years. Since then, Solid Tech has been the one-point contact for all their IT needs.

The post A trusted name for AMC appeared first on Solid Tech.

Data centre management plays a crucial role in protecting data and keeping it secure to avoid data security breaches. Data centre management consists of large data sets and hardware systems that are part of an organization’s large distributed network serving employees and customers.

The client is a leading data centre having 1500 + employees, 10 data centres in 5 cities & 2500 clients across India. With more than 40,000 employees across 73 countries & 6000 clients across the globe, the client has a huge geographical presence.

Requirements:-

Modern enterprise Data Centres are some of the most technologically advanced infrastructures in today’s world. Customers faced a major challenge since they were having 500+ enterprise assets which are EOSL. The main requirement was the maintenance of 500 + enterprise assets across Pan India with 24 Hr CTR resolution.

Challenges:-

The client wanted to have failed enterprise asset be up & working condition within 24 hrs from the ticket logged. In order to achieve this stringent SLA, the customer wanted all critical spare stockings to be done locally to achieve 24 Hr CTR resolution.

Proposed Solution:-

Stocking of all critical spares stocked at local warehouses where customer assets were located. Along with Solid Tech’s highly skilled engineers and availability of stocks 99 % SLA adherence assurance could be provided to customers.

Benefits:-

Most failed assets were restored within 12 Hrs because of local spares availability & required skill set. The satisfaction level of customers was at its peak. All the proposed solution from Solid was extremely beneficial to them which drew the road map to future deals. Since then the business relationship with partners has been stronger and growing over the years to date.

The post Leading Data Centre Management appeared first on Solid Tech.

Customer is a global level Network System Integrator having offices all across the world. One among the leading technology global service company. Customer required maintenance of network equipment and routers mainly of Cisco with industry-leading SLAs in PAN India basis. The SLA provided by the competitors created a huge challenge for the partner and the achievement rate was also low. This resulted in a lack of confidence from the end customer.

Engagement Challenges:-

Being a Global SI, it was extremely difficult to build inroads and establish a business relationship with partners.  Having engaged with many service providers, Solid had a tough time getting associated. Customer having previously set vendors which needed to be replaced.

Proposed Solution:-

Flexible, cost-effective, customized SLA along with a discounted price which ranged from 20-40% lower when compared to prices offered by competitors was an all-in-one package for the customer. Addressing the smallest of the opportunities helped to build credibility in front of the partner.

Benefits:-

Customers gained trust and commitment with Solid Tech. They started reaching out to us for many new opportunities. In a span of 5-6 months, customers became one of the top leading partners who contributed to our revenue. On further discussion with their team, we came across the fact that their revenue has also increased in folds. We started providing exclusive support to the partner. Thus, we could engage in a two-way relationship with a partner which was a win-win situation for both of us.

The post Network Maintenance and 2-way Business Relationship appeared first on Solid Tech.

About Client:-

Third-party maintenance is the first choice for most IT hardware firms globally as well as nationally. Companies are in the rat race to effectively reduce their costs and increase revenues multiple folds. Over the years, TPM companies have been a single point of contact for hardware maintenance and support which in turn has made it easier for SIs and reduced the accountability to deal with multiple service providers. This has by far reduced the costs and has been considered the backbone to growing their business in leaps and bounds across the nation.

Customer is 30+ Years old Solution Integrator having branch office in all major cities in South region in India. With the increasing IT needs every day, customers faced huge challenges in growth across the country. Here is how we played a vital role in their growth. 

Engagement Challenges:-

The customer, being a 30+-year-old SI was already engaged with multiple TPM vendors locally for many years. A platinum partner for both HPE and HPI, they had their own set of experienced Technical teams who are capable of servicing and maintaining IT hardware from all major OEMs including IBM, HP, DELL, EMC, CISCO, Juniper and many others.

 Proposed Solutions:-

In this competitive era, the local service providers were not ready to give any opportunity for any other TPM. Solid Tech, being a global TPM marked the difference here. With our presence in more than 110+ countries across the globe and 200+ cities in India, we were the perfect choice for them. Our flexible SLA for Spare Support paved the way for our entry into the market. Soon, they could grow to National & Global levels of business extension.

Benefits:-

With more than 95% SLA achievement, our partner gained confidence from their end customer which in turn embarked on our long-term association with the partner. Customers earned an additional 30% of profit each and every contract and utilised their own technical resources as well. The services provided by Solid Tech are to date the best service received as confirmed by their team. Their ultimate goal was the expansion of business nationwide and they can proudly call themselves a Global SI today.

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