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The competitive advantage of Solid Tech

The competitive advantage of Solid Tech and how it has been helping regional SIs to grow over the years.


About Client:-

Third-party maintenance is the first choice for most IT hardware firms globally as well as nationally. Companies are in the rat race to effectively reduce their costs and increase revenues multiple folds. Over the years, TPM companies have been a single point of contact for hardware maintenance and support which in turn has made it easier for SIs and reduced the accountability to deal with multiple service providers. This has by far reduced the costs and has been considered the backbone to growing their business in leaps and bounds across the nation.

Customer is 30+ Years old Solution Integrator having branch office in all major cities in South region in India. With the increasing IT needs every day, customers faced huge challenges in growth across the country. Here is how we played a vital role in their growth. 

Engagement Challenges:-

The customer, being a 30+-year-old SI was already engaged with multiple TPM vendors locally for many years. A platinum partner for both HPE and HPI, they had their own set of experienced Technical teams who are capable of servicing and maintaining IT hardware from all major OEMs including IBM, HP, DELL, EMC, CISCO, Juniper and many others.

 Proposed Solutions:-

In this competitive era, the local service providers were not ready to give any opportunity for any other TPM. Solid Tech, being a global TPM marked the difference here. With our presence in more than 110+ countries across the globe and 200+ cities in India, we were the perfect choice for them. Our flexible SLA for Spare Support paved the way for our entry into the market. Soon, they could grow to National & Global levels of business extension.

Benefits:-

With more than 95% SLA achievement, our partner gained confidence from their end customer which in turn embarked on our long-term association with the partner. Customers earned an additional 30% of profit each and every contract and utilised their own technical resources as well. The services provided by Solid Tech are to date the best service received as confirmed by their team. Their ultimate goal was the expansion of business nationwide and they can proudly call themselves a Global SI today.

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