Network Maintenance and 2-way Business Relationship
About Customer:-
Customer is a global level Network System Integrator having offices all across the world. One among the leading technology global service company. Customer required maintenance of network equipment and routers mainly of Cisco with industry-leading SLAs in PAN India basis. The SLA provided by the competitors created a huge challenge for the partner and the achievement rate was also low. This resulted in a lack of confidence from the end customer.
Engagement Challenges:-
Being a Global SI, it was extremely difficult to build inroads and establish a business relationship with partners. Having engaged with many service providers, Solid had a tough time getting associated. Customer having previously set vendors which needed to be replaced.
Proposed Solution:-
Flexible, cost-effective, customized SLA along with a discounted price which ranged from 20-40% lower when compared to prices offered by competitors was an all-in-one package for the customer. Addressing the smallest of the opportunities helped to build credibility in front of the partner.
Benefits:-
Customers gained trust and commitment with Solid Tech. They started reaching out to us for many new opportunities. In a span of 5-6 months, customers became one of the top leading partners who contributed to our revenue. On further discussion with their team, we came across the fact that their revenue has also increased in folds. We started providing exclusive support to the partner. Thus, we could engage in a two-way relationship with a partner which was a win-win situation for both of us.