Securing new partnerships through timely service delivery and consistently meeting deadlines.
About the client:
A leading System integrator in the East region, catering govt. and corporate sector for IT solution selling and enterprise equipment along with the FMS services for PAN India
Requirement:
Installation of Dell AIO- 750 quantity at 11 locations within 7 days.
Key Challenges:
The client wanted to complete the installation work within a limited period of 7 days at tier 2 cities from 10:00 AM to 7:00 PM shift at govt. office. Installation time per asset was 40 minutes as per the data sheet OEM.
Solutions:
To support our partner, our service delivery team agreed to their terms & conditions, provided them with the best solution, and gave an assurance of 99% SLA adherence. We completed the assigned work on time. They are now working exclusively with Solidtech for such opportunities, we have built a good rapport and are providing services to our partner regularly.
Benefits:
As committed, our dedicated and skilled professionals accomplished the assigned task within a given timeframe. The customer was highly grateful and satisfied with Solidtech services and continued to work with us as a dedicated partner for the long run.