Successful Collaboration with a long-awaited Partner
About the client-
Our client is a prominent system integrator based in the eastern region, specializing in managed IT solutions, network and endpoint security, access management, facility management, and AMC services for IT equipment.
Requirement-
The client urgently needed an L1 engineer in Guwahati to address their operational needs.
Key Challenges-
Initially, the partner hesitated to seek third-party maintenance support and relied heavily on OEMs for AMC and other IT infrastructure opportunities. However, through persistent follow-ups, we secured an RMS opportunity within a tight timeframe, requiring the deployment of an engineer with an aggressive pay package.
Solutions–
Responding swiftly to the client’s request, our RMS team efficiently deployed an engineer well before the deadline, offering a competitive pay scale for a minimum one-year term. Furthermore, we established a collaborative relationship with the partner, exploring potential business opportunities for the future.
Benefits–
The successful completion of the engineer deployment project not only strengthened our partnership but also positioned us as the exclusive provider of RMS and AMC services. This achievement underscores our commitment to delivering value and fostering long-term relationships with our clients.