Successfully Acquired New Clients by Building Trust Through Comprehensive Support Services

About the client:

A leading System Integrator with 20+ years of experience in IT infrastructure support services with a wide range of customers PAN India.

Requirement:

They wanted extended VMware support for their existing assets.

Key Challenges:

The client was directly connected with OEM and took all the MVS and other technical support for EOS & EOSL inventory. They were not confident enough about TPM Companies’ technical capabilities and had sour experiences with the other TPMs in the past.

Solutions:

To support one of the premium partners, our service delivery team agreed to provide extended support for VMware activity. After the completion of that activity, the client was extremely satisfied, and we received an appreciation from their management.

Benefits:

They’ve shifted their focus entirely to Solidtech for MVS and other promising ventures, establishing a strong rapport with them along the way. Our collaboration extends globally, as we deliver top-notch services to our partners. We’ve earned the distinction of being the go-to choice for hardware services across the enterprise IT segment.